1. Policy Introduction

Welcome to Medicine Store, your online pharmacy in Pakistan at Medicine Store.

We sell genuine medicines, including imported prescription drugs, men’s health products, women’s health products, and sexual health solutions, and deliver them to your door anywhere across Pakistan.

If you have any questions about this policy, contact us at: 

  • Phone / WhatsApp: 0344-1112233 1
  • Email: Info@medicinestore.pk

2. What Information We Collect

2.1 Information You Give Us Directly

When you register, place an order, upload a prescription, or contact us, you may provide:

  • Full name.
  • Delivery address.
  • Phone number: used for order confirmation and delivery coordination.
  • Email address: used for order receipts and account management.
  • Payment details: card number or bank transfer reference, where applicable.
  • Prescription documents: uploaded when ordering prescription-only medicines.
  • Health-related details:  only if you voluntarily share them when contacting our team via WhatsApp, phone, or the contact form.

2.2 Information We Collect Automatically

When you visit Medicine Store, our systems automatically log:

  • Your IP address.
  • Browser type and version.
  • Device type (mobile, tablet, or desktop)
  • Pages you visit and time spent on them.
  • The link or page that brought you to our website.
  • Cookie and tracking data (see Section 6)

This data helps us improve the website. It is never used to identify you personally without your consent.

2.3 Prescription Data and Special Handling

When you upload a prescription through our website:

  • It is accessed only by our pharmacy team to verify and process your order.
  • It is never shared with any third party except the delivery partner, and only to the extent required for delivery.
  • It is stored securely and deleted within 7 days after your order is fulfilled.
  • It is never used for marketing.

3. How We Use Your Information

3.1 To Process and Deliver Your Orders

  • Confirm your order and contact you if there is a stock or delivery issue
  • Share your name, address, and phone number with our courier to complete delivery
  • Process payments securely
  • Verify prescription validity before dispensing prescription-only medicines

3.2 To Manage Your Account

  • Keep your order history accessible in your account
  • Allow you to track your order
  • Handle password resets and login security

3.3 To Communicate With You

  • Send order confirmations and delivery updates via SMS, WhatsApp, or email
  • Respond to queries submitted via phone, email, or WhatsApp on 0344-1112233
  • Send promotional offers or health updates only if you have opted in. You can opt out at any time

3.4 To Improve Our Service

  • Analyse browsing behaviour to improve product listings and usability
  • Understand which categories and products are most visited
  • Fix technical issues

3.5 To Comply With Legal Obligations

  • Maintain records required under Pakistani pharmaceutical regulations
  • Respond to valid legal requests from government authorities

    4. How We Protect Your Privacy for Sensitive Products

    Medicine Store specialises in sensitive health categories such as sexual health, men’s health, and women’s health. We treat privacy in these categories with extra care.

    • All sensitive products are packaged discreetly. The outer packaging does not reveal the contents in any way.
    • Delivery staff are given only your name and address they are not told what is inside the package.
    • Your purchase history in these categories is visible only to you in your account. Our team accesses it only when necessary to resolve a query.
    • Prescription medicines in these categories are handled by our in-house pharmacy team only.

    5. Who We Share Your Information With

    We do not sell your personal information to anyone. We share it only in these limited situations:

    Delivery Partners: We share your name, phone number, and delivery address with our courier to complete your order. They are bound to use this data only for delivery.

    Payment Processors: Card payments are handled by a secure payment gateway. Medicine Store does not store your full card number on its servers.

    Legal Requirements: If required by Pakistani law, a court order, or a government authority, we may need to disclose certain information. We will notify you wherever legally permitted.

    Service Providers: We work with trusted technology providers such as website hosting, email services, and analytics tools who access your data only to perform services on our behalf and are bound by strict confidentiality agreements.

    6. Cookies

    Cookies are small text files placed on your device when you visit a website. On Medicine Store, we use cookies to:

    • Remember items in your shopping cart
    • Keep you logged into your account during a session
    • Understand how you navigate the website
    • Remember your delivery city preference

    You can control or delete cookies through your browser settings. If you disable cookies, some features such as the shopping cart may not work correctly.

    7. How Long We Keep Your Data

    • Order data (name, address, contact details): Retained for 5 years in line with pharmaceutical record-keeping requirements under Pakistani law.
    • Prescription data: Deleted 7 days after your order is fulfilled, unless a longer period is required by law.
    • Account data: Kept for as long as your account is active. You can request deletion at any time.
    • Anonymous analytics data: Retained in aggregated, non-identifiable form. 

    8. Your Rights

    • Access: Request a copy of the personal information we hold about you
    • Correction: Update incorrect details via your account or by contacting us
    • Deletion: Request that we delete your data, subject to legal retention obligations
    • Opt-Out: Unsubscribe from marketing messages at any time by replying STOP or contacting us directly

    To exercise any of these rights: 0344-1112233 or Info@medicinestore.pk 

    We will respond to all requests within 2-5 working days.

    9. Children's Privacy

    Medicine Store is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, contact us at Info@medicinestore.pk , and we will delete it promptly.

    10. Third-Party Links

    Our website may contain links to external websites, for example, brand pages for Pfizer, GSK, Abbott, Novartis, MSD, or Lilly. This Privacy Policy applies only to Medicine Store. We are not responsible for the privacy practices of any third-party website. 

    11. Changes to This Privacy Policy

    We may update this policy from time to time. When we make significant changes, we will post a notice on the website or contact you via your registered email. Your continued use of Medicine Store after any update means you accept the revised policy. We recommend checking this page periodically. 

    12. Contact Us