• Non-Refundable Items: Due to health and safety reasons, opened or used medicines cannot be returned.
  • Refund Eligibility: Refunds are only provided if:
    • Wrong product was delivered
    • Damaged/expired product received
    • Order canceled before dispatch
  • Refund Process: Eligible refunds will be processed within 7–10 business days through the original payment method.
  • Proof Required: Customers must provide order ID, invoice, and photos (if applicable).